mosplay Terms and Conditions

The following words and phrases used in this document carry specific meanings, which apply in all contexts:

1.1 "Platform"

The website, mobile application and all related digital services operated under mosplay are collectively referred to as the "Platform".

1.2 "User" or "You"

Any individual registered on the mosplay platform who uses or browses the platform with the intention of using its services.

1.3 "Services"

Online casino games, sports betting, live casino, slots and other gaming facilities provided through mosplay.

1.4 "Account Balance"

The amount of funds held in a user's account, which may include deposited funds and any applicable bonuses. Bonus funds and real funds are tracked separately.

1.5 "Bet"

A wager placed on a specific game or event on the platform for real money, the outcome of which depends on the result of that game or event.

2.1 Registration Requirements

To open an account on mosplay, you must meet the following conditions:

• You must be at least 21 years old and be able to prove it.
• Only one account may be opened in your name — creating multiple accounts is strictly prohibited.
• All information provided at registration must be accurate, complete and up to date.
• Persons barred from any gambling activity may not open an account.

2.2 Representations and Declarations

By creating an account, you declare that all personal information provided is your own and accurate. If an account is created using someone else's identity or false information, the account will be closed and the balance may be forfeited.

2.3 One Account Policy

Only one active account is permitted per person, household or IP address. If evidence of multiple accounts being operated from the same device or network is found, all accounts may be permanently closed.

mosplay reserves the right to verify the identity of each user. The verification process may be initiated primarily at the time of a withdrawal request or when any suspicious activity is detected.

3.1 Required Documents

The following documents may be requested to verify identity:

• A clear copy of a National Identity Card (NID) or passport.
• Proof of ownership of the payment method used (e.g. the registered number for bKash or Nagad).
• A recent utility bill (electricity or gas, issued within the last 90 days) for address verification.

3.2 Verification Timeline

If the requested documents are not provided in time, withdrawal requests cannot be processed. mosplay reserves the right to hold the relevant funds until the verification process is complete.

3.3 OTP Verification

mosplay uses OTP-based verification for sensitive actions such as registration, login and withdrawals. You are requested not to share this OTP code with anyone.

4.1 Deposit Methods

Funds can currently be deposited into your mosplay account via the following mobile financial services: bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳500. No additional charges apply for deposits.

4.2 Withdrawal Methods

Withdrawals can also be made through the same methods — bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 30 minutes to 3 hours, though in some cases verification may cause additional delays.

4.3 Payment Restrictions

• Only payment accounts registered in your own name may be used.
• Deposits or withdrawals through third-party accounts are strictly prohibited.
• When transacting with Rocket, please note that it is the mobile wallet service of Dutch-Bangla Bank.

4.4 Transaction History

Every deposit and withdrawal transaction is recorded in your account. If you notice any discrepancy, please inform our support team via 24/7 live chat.

5.1 Welcome Bonus

mosplay offers new members a 100% first-deposit bonus of up to ৳20,000. The wagering requirement for this bonus is 10 times the bonus amount — meaning the bonus must be wagered 10 times before any winnings from it can be withdrawn.

5.2 Bonus Usage Conditions

• The welcome bonus can be claimed only once per account.
• Bonus funds cannot be withdrawn directly — the wagering requirement must be met first.
• If wagering is not completed within a set time after the bonus is claimed, the bonus may be cancelled.
• Any bet not approved by mosplay will not count towards the wagering requirement.

5.3 VIP Bonuses and Cashback

mosplay's VIP programme has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback is awarded at each tier, calculated as a fixed percentage of the total net loss for the week. For example, as a Gold member, a net loss of ৳20,000 in one week would earn a maximum cashback of ৳20,000 × 0.6% = ৳120.

5.4 Promotional Offers

From time to time, mosplay may run special promotional offers. Each offer will have its own terms, which will be published alongside that offer. Those specific terms will apply in addition to the general terms and conditions.

6.1 Rules for Placing Bets

Once a bet is confirmed it cannot be cancelled, unless mosplay declares the bet void due to a specific technical error. Please verify all details before confirming a bet.

6.2 Minimum and Maximum Bets

Minimum and maximum bet limits are set separately for each game and market and are displayed alongside the game or market. Placing a bet outside these limits will not be possible.

6.3 Odds Changes

In live betting, odds may change while play is in progress. The odds displayed at the moment a bet is confirmed will apply.

6.4 Cancelled and Void Events

If an event is cancelled or left incomplete, the stake for that bet is generally returned to the user's account. In special circumstances, mosplay reserves the right to make the final decision on the outcome of a bet.

6.5 Technical Errors

If an abnormal result is displayed due to a technical fault in the software or server, mosplay reserves the right to void that bet. No compensation claims will be accepted in such situations.

mosplay believes that gambling is a form of entertainment and should never be a cause of financial stress or mental health problems. We recommend reading our responsible gaming guidelines for advice on keeping your gaming habits healthy and controlled.

7.1 Setting Limits

Users can set daily, weekly or monthly deposit and bet limits from their own account. Once a limit is set it can be reduced, but increasing it will require a specified waiting period.

7.2 Self-Exclusion

Any user may voluntarily suspend their account for a chosen period. Contact the support team to activate this option.

7.3 Minor Protection

Account creation and use of services by persons under the age of 21 is strictly prohibited. mosplay follows a strict verification process to protect minors, and immediate action will be taken if evidence of a minor's account is found.

The following activities are strictly prohibited on the mosplay platform. Violating these prohibitions may result in permanent account closure and forfeiture of the balance:

• Creating or operating multiple accounts.
• Using false information to improperly claim bonus benefits.
• Exploiting system vulnerabilities or software bugs to gain an unfair advantage.
• Placing bets or playing games through automated bots or scripts.
• Using the platform for money laundering or any unlawful financial activity.
• Threatening, harassing or defrauding other users.
• Attempting unauthorised access to the system or trying to breach its security.

8.1 Monitoring of Suspicious Activity

mosplay monitors all transactions and gaming activity. If a suspicious pattern is detected, mosplay reserves the right to temporarily or permanently suspend an account without prior verification.

To find out how the personal information you provide when registering on mosplay is collected, stored and used, please read our Privacy Policy. The Privacy Policy, alongside these terms and conditions, forms part of our agreement with you.

9.1 Purpose of Data Collection

Your personal information is used solely for providing services, account verification, processing financial transactions and delivering support.

9.2 SSL Security

The mosplay platform uses SSL encryption to keep your information secure. Financial information and personal identity data are never sold to third parties.

9.3 Cookie Policy

mosplay uses cookies to improve the user experience and ensure the platform functions correctly. By accessing the platform, you are considered to have consented to the use of cookies.

10.1 Service Continuity

Although mosplay strives to maintain the highest technical standards, temporary service interruptions may occur due to technical issues, maintenance breaks, or third-party software problems. mosplay will not be held responsible for such interruptions.

10.2 Limitation of Liability

mosplay accepts no financial liability for losses caused by technical faults, natural disasters, or any reason beyond mosplay's control.

10.3 Third-Party Services

Payment gateways and game software providers are independent third parties. mosplay is not directly responsible for any issues with their services, but we are always ready to assist in resolving any complaints.

11.1 Closure at the User's Request

Any user may request to close their account at any time. If verification is completed before the account is closed, the remaining balance can be withdrawn.

11.2 Suspension at mosplay's Initiative

mosplay may temporarily or permanently close an account in the following circumstances:

• If evidence of a violation of any provision of these terms and conditions is found.
• If fraud or money laundering is suspected on the account.
• If documents requested for verification are not provided within the specified time.
• Upon the order of a court or regulatory authority.

11.3 Balance After Closure

If an account is closed due to a breach of the terms and conditions, the bonus balance will be forfeited. The return of actual deposited funds, subject to investigation, will be considered on a case-by-case basis.

mosplay reserves the right to partially or fully update these terms and conditions at any time. When changes are made:

• The updated terms and conditions will be published on the platform and the "Last Updated" date will be revised.
• For significant changes, users may be notified via their registered email or a message on the platform.
• Continued use of the platform after any changes will be considered as your acceptance of the new terms.

12.1 Dispute Resolution

If you have any questions or disputes regarding these terms and conditions, please contact our support team first. mosplay provides 24/7 support in Bengali and English via live chat and email. You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions.

12.2 Language

These terms and conditions are written in Bengali. In the event of any discrepancy between the Bengali and English versions, the Bengali version shall be considered authoritative.