mosplay's Privacy Policy

This privacy policy applies to all users of the mosplay platform. By using the mosplay website, registering an account, or using any of our services, you are considered to have accepted the terms of this policy.

The purpose of this policy is to clearly inform you about what information mosplay collects, how that information is used, and what steps we take to protect your privacy. This policy complements our Terms and Conditions — reading both documents together will give you a complete picture of how the platform operates.

mosplay believes that trust in digital services is built through transparency. That is why every process related to your information is explained here in plain language.

mosplay collects information in two main ways: directly from you, and automatically while you use the platform.

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Mobile number and email address
• Username and password provided at account registration (stored in encrypted form)
• Payment-related information — such as the mobile number linked to your bKash, Nagad, Rocket, or Upay account
• Documents submitted for identity verification (KYC), such as a copy of your national ID card or passport
• The content of your communications with the support team via live chat or email

2.2 Information Collected Automatically

• IP address and device type (mobile, tablet, desktop)
• Operating system and browser version
• Date, time, and duration of sessions on the site
• Which pages were visited and which buttons were clicked
• Referral source — that is, how you arrived at mosplay
• Information collected from cookies and similar tracking technologies

2.3 Information Received from Third Parties

A limited amount of information may be collected from trusted third parties when required for identity verification or fraud prevention. Applicable legal requirements are strictly followed in such cases.

mosplay uses collected information only for specific and legitimate purposes. The main purposes are set out in detail below:

3.1 Account Management and Service Delivery

Your information is used to create and verify your account, keep your login secure, process deposits and withdrawals, and maintain records of your gaming history and transactions.

3.2 Identity Verification and Fraud Prevention

Your identity information is used to prevent persons under 21 from accessing the platform and to detect multiple account registrations by the same individual or any other misconduct.

3.3 Customer Support

When you request assistance via live chat or email, your account information is used to provide fast and accurate help. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

3.4 Technical Improvement and Analytics

Automatically collected information is analysed to monitor site performance, identify and resolve errors, and improve the user experience.

3.5 Responsible Gaming

Information is used to monitor user gaming behaviour, identify potentially problematic patterns, and provide assistance when needed. Our Responsible Gaming guidelines contain further details on this.

3.6 Marketing Communications

With your permission, mosplay may notify you about special offers or relevant information. You may opt out of such communications at any time.

mosplay does not sell your personal information to any third party. However, information may be shared in a limited way in the specific circumstances described below:

4.1 Service Provider Partners

Our trusted service partners involved in payment processing, identity verification, fraud detection, and technology infrastructure management have limited access to certain information. Strong confidentiality agreements are in place with these partners, and they may only use this information for the specific tasks assigned to them.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law enforcement authority, or a requirement under applicable law. In such cases, only the minimum necessary information is provided.

4.3 Business Transfers

If mosplay undergoes a change in ownership or management for any reason, user information may be transferred as part of the assets. In that case, the terms of this privacy policy will continue to apply and you will be notified in advance.

mosplay treats the security of your information as a top priority. The following technical and administrative measures are in place to this end:

• SSL Encryption: Industry-standard SSL (Secure Sockets Layer) technology is used when accessing the website and during data transmission, protecting information from third parties.
• Password Hashing: Your password is never stored as plain text — it is kept in encrypted form using a strong cryptographic hashing algorithm.
• Access Controls: Among mosplay's staff, only those who require access for their work may view specific user information. All internal access is logged.
• Regular Security Testing: Security assessments are conducted regularly to identify system vulnerabilities, and identified issues are resolved promptly.
• Data Backup and Recovery: Regular backups are maintained and a disaster recovery plan is active to ensure the protection and availability of data.

However, no party can guarantee absolute security when transmitting information over the internet. We take every precaution, but you are also asked to take responsibility for keeping your own login credentials secure.

The mosplay website uses cookies and similar technologies. These technologies store small files in your browser that help remember your preferences and session information on subsequent visits.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site — maintaining login sessions, saving form data, and so on. These cannot be disabled.
• Analytics Cookies: Used to understand which parts of the site users visit most. These cookies do not identify you directly.
• Preference Cookies: Used to remember your preferences such as language selection and display settings.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some site functionality.

mosplay retains your information only for as long as necessary:

• Information for active accounts is retained for as long as the account remains open.
• Some information may be kept for a defined period after an account is closed in order to meet legal obligations.
• Financial transaction records are retained in accordance with applicable regulations.
• Once the retention period ends, information is securely deleted or irreversibly anonymised.

You have a number of important rights regarding your own information. mosplay respects these rights:

8.1 Right to Access and Correct Information

You have the right to know what information we hold about you and to have any inaccurate information corrected. Most information can be updated directly from the profile section of your account.

8.2 Right to Deletion

In certain circumstances you may request that your information be deleted. However, this right may be limited where legal obligations apply or where a dispute is ongoing.

8.3 Opt Out of Marketing Communications

You may opt out of promotional communications at any time. This will not stop necessary communications related to your account management or support.

8.4 Right to Raise a Complaint

If you have any concerns about how your information is being managed, please contact our support team. We treat every complaint seriously.

To exercise these rights, contact the mosplay support team. Email: [email protected]

mosplay strictly prohibits its services to persons under the age of 21. We do not knowingly collect any information from minors. An age verification process is carried out at account registration, and identity documents are used to confirm age where necessary.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

mosplay primarily serves users in Bangladesh. However, our technology infrastructure or service partners' servers may be located in other countries, which may result in some information being transferred internationally.

Adequate security measures are ensured for any international data transfer, and the standards set out in this privacy policy are maintained.

mosplay reserves the right to amend or update this privacy policy at any time. Users will be informed as far in advance as possible of any significant changes — via email or a notice on the site.

Continued use of the site after any changes will be considered as acceptance of the revised policy. You are therefore advised to review this page regularly. To learn about the overall terms of our service, visit our About Us page.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Direct chat support is available from any page on the site — seven days a week, twenty-four hours a day.
• Email: [email protected]

We aim to respond to complaints as quickly as possible. Complex matters may take a little more time to review, but every complaint is handled seriously.

For answers to common questions, you may visit our FAQ page.