mosplay FAQ — Answers to All Your Questions

mosplay VIP has four tiers in total:

• Bronze: up to 0.2% cashback per week
• Silver: up to 0.4% cashback per week
• Gold: up to 0.6% cashback per week
• Platinum: up to 0.8% cashback per week

Cashback is calculated on the total net loss for the week — that is, total losses minus total winnings.

Cashback is calculated on the week's net loss, meaning (total bet losses − total winnings). Example: if a Gold-tier member has a net loss of ৳20,000 for the week, they receive ৳20,000 × 0.6% = ৳120 cashback. This is the maximum amount for that tier. Cashback is added directly to the account.

The more you play at mosplay, the faster you can move up to a higher VIP tier. Staying active with regular deposits across slots, live casino, fishing and sports betting increases your chances of upgrading. Once you meet the required turnover, the system automatically upgrades your tier.

Once weekly cashback is credited to your account, you can either use it in games or withdraw it. The minimum amount for withdrawal is ৳1,000 and mosplay's standard withdrawal rules apply. There are no additional wagering requirements on cashback.

If your request has been pending for more than 3 hours, contact mosplay's 24/7 live chat. Keep your request ID, amount and wallet number ready. Unverified accounts are more likely to have pending requests, so it is best to complete verification in advance.

Yes, for withdrawals at mosplay the wallet (bKash, Nagad, Rocket or Upay) must be registered in your own name. Transactions to a wallet in someone else's name are not possible. Matching the account name with the wallet name is an important part of the verification process.

To withdraw the mosplay welcome bonus (100% bonus, up to ৳20,000), the bonus amount must be wagered 10 times. Example: if you receive a ৳1,000 bonus on a ৳1,000 deposit, the total wagering requirement will be ৳1,000 × 10 = ৳10,000. Only after meeting this can you withdraw bonus winnings.

The minimum withdrawal amount from mosplay to any mobile wallet (bKash, Nagad, Rocket, Upay) is ৳1,000. Withdrawal requests below this amount are not possible. The minimum deposit amount is ৳500, which is the same across all payment methods.

mosplay may request verification at the time of your first large withdrawal or if unusual activity is detected on your account. Completing verification voluntarily right after registration makes the withdrawal process faster later on.

The name registered on your mosplay account must match the name on the mobile wallet (bKash/Nagad/Rocket/Upay) you wish to withdraw to. If the names do not match, your withdrawal request may be rejected. To change the name on your account, please contact the support team.

If verification is rejected, contact mosplay via email or live chat to find out the reason. This usually happens when the photo is blurry, incomplete, or cropped. Reapply with a new, clear photo. If it is rejected repeatedly, the support team can guide you directly.

Yes, mosplay's live casino is fully mobile-friendly. You can play with a live dealer directly through a browser on any Android or iOS device. The mosplay app also provides a lag-free live gaming experience. A good internet connection will give you the best experience.

In roulette, a spinning wheel contains numbers from 0 to 36. You bet on which number or colour the ball will land on. Betting on red/black or odd/even gives a higher chance of winning but a lower payout; betting on a single number pays 35:1 — but the odds are lower. Evolution's live roulette is available at mosplay.

Baccarat has three betting options: Player, Banker, or Tie. Statistically, the Banker bet has a slightly higher chance of winning, though a commission is deducted from it. The Tie bet pays more but the odds are very low. SA Gaming and Evolution live baccarat are always available at mosplay.

mosplay's live dealer games use real cards and wheels — results are not computer-generated. Everything is shown live via video stream from a studio. Slots use an RNG (Random Number Generator) which makes every spin independent and unpredictable.

For a faster resolution, please have the following information ready before getting in touch:

• Your mosplay account username or registered mobile number
• Transaction ID (for issues related to deposit or withdrawal)
• A detailed description of the problem and screenshots (if available)
• When the issue started — date and time

Yes, mosplay's support team is active 7 days a week, 24 hours a day. Whether it is night or day, during a BPL match or at any other time — connecting via live chat at any moment gets you a quick response. You do not need to wait for a specific time to get support.

mosplay currently offers two support channels: 24/7 live chat and email support. Live chat is the most effective for urgent issues. Email is more convenient for detailed complaints or when sending documents. Both channels support Bengali and English.

If your account is suspended, contact mosplay's email support promptly. Provide your username, registered mobile number, and a description of the issue. If the suspension is due to responsible gaming reasons, the team will provide the necessary guidance. Attach verification documents for account recovery.